Case: ruptured brake line on 2005 Chev Silverado. Glenwood in-shop quote: $1800. Took vehicle to OK Tire: $450 actual work done. The truck needs only DOT3 at $20/L, but you upsold me by topping it up with your boutique DOT4 at $60/L, and it all pissed out of the still leaking line! Rob, you can preach on about your "licenced technicians" and highest quality materials, but in the end, OK Tire - with their qualified technicians and to-spec materials - did the job at a 1/4 the price. Use some common sense and do what is right for the customer. Absolute Robbery. 1 star is far too generous.
Frank, Thank you for taking the time to review our business, and allowing us to explain our side of this story. This steel brake line did not rupture, it was badly rusted (the entire line is rusted, and yes leaking in one section). For liability reasons on our part, the entire steel line needs to be replaced or we will not fix it (this includes dropping the fuel tank, as the rusted brake line runs above the fuel tank). Dropping the fuel tank is a 3 hour operation. Frank, your son's safety is the most important thing when deciding how to proceed with this repair, and doing a quick bandaid splice in, we feel is not the proper fix in this case. A rusted/corroded brake line will let go in the weakest place first. By cutting out the one place where the leak is and splicing in a new piece of line, we would have been leaving a still rusted line in the vehicle and a huge risk to your son if another weak spot were to let go. In order to repair your vehicle in a professional manner the entire steel line needs to be replaced front to back. As for the brake fluid, we did make a mistake by putting the expensive Dot 4 brake fluid in for testing, and for this I apologize. This will not happen again at Glenwood Auto Service. We did take $20 off the price of the brake fluid. Also any major repair that we do has to last. There is no guarantee that this line will not begin to leak from the next weak spot in the rusted line. If I were to tell my technician (Tim) to splice the line as cheap as possible, he told me that he would have declined to do it, and my shop foreman (Sean) agreed. *Below is an article about an Ontario technician sent to jail for not properly repairing a vehicle and causing death. https://www.autoserviceworld.com/technician-sentenced-jail/
- Glenwood Auto Service