Appreciated Rob telling me about increasing costs in the business to maintain high standards. Knowing a little about filter replacement, I had emptied the glove compartment to make the job easier. From my postion in the waiting area, I could see the technician drive my car into the bay and back it out and park it-10 minutes. Perhaps Fred's skill and the fact that he did not have to carefully remove everything, then carefully replace it into the compartment contributed to the speed of the operation. Thank you for costing it at .2. Many years ago a mechanic friend of mine said I would never go wrong in bring my car to Glenwood. He was right.