Service was professional, quick, and friendly. I did have to wait about a week and a half for my appointment from the time I booked it, although it was for an engine issue. Still, this was one of the shortest waits compared to the 6 or so mechanic shops I called. Repairs were done within a couple of working days, which was mostly due to the need to order parts. They were also very flexible with the repairs. The initial diagnostic identified not only the issue I needed addressed, but also noted other issues unrelated to the engine while still being within the quoted costs of diagnosis. I was not pressured to have the other issues fixed, and they were very accommodating when I selectively picked what repairs would be carried out. Notably, they gave me plenty of time to consider the estimate and deciding on what repairs to have done. Communication was also prompt, both in terms of reaching out to me as things were carried out, and being able to answer the phone when I called. As with any car repairs, the costs can be expensive, but I would consider it reasonable for the quality of service and also the other benefits they provide (such as a shuttle service). Hourly labour seems to be within industry standards and is likely well worth the extra cost over cheaper options.
Really appreciate your in depth review Joshua and we are really happy that you enjoyed our service, thanks again!
- Glenwood Auto Service