I had a noise from my passenger side wheel. I took it there and asked if they do free estimates. they said 232$ plus tax for an estimate. I brought it home and noticed a huge block of ice buildup behind that wheel. I managed to break it off and the sound improved. that ice block could have cost me 250$ just for Them to find it.
If it ended up being an ice block it would not have been $232. When a diagnostic takes less time, the price then gets reduced. To answer your question, it is true that we do not do free diagnostics.
- Glenwood Auto Service