This was our first experience with Glenwood, having moved on from the dealer. The difference is like night and day. We brought the car in for the typical winter tune up as well as a burned-out tail light and they ended up identifying a host of other issues. Not great but not unexpected for an older car. In dealing with Rob he was always very careful to explain each issue and how they would deal with it. The customer service was exceptional and we have full confidence in the people at Glenwood.