Was quoted $3000 which was $800 more than Bema Autosport?? Compare that to another quote for $1227 for the same work, I think I know who i'll be going with. Nice try though Glenwood.
Thank you for taking the time out of your day to review our business. You called us for a price quote while your BMW was on the hoist at Bema Auto Sport, and we emailed you an approximate quote that we told you was approximate because we have never had this vehicle in our shop. We gave you a minimum & maximum based on your request, as you did not have all the exact details. The minimum quote was just slightly more than the quote you said BMW gave you. Our quote included GST & PST, and theirs did not (we always quote the "taxes in" price). You made the choice to only look at half of what we wrote in our quote. We made a large note on the emailed quote that read "This quote is approximate ONLY as we did NOT diagnose the issue!!" We are never going to be the least expensive automotive repair center in this city, nor do we want to be, but one thing we will gaurantee is the quality and professionalism of our work and service. WE will never install economy or less expensive parts on your vehicle. If we cannot put our industry leading "3 YEAR / 60 000km Warranty" behind our work, we will not do it, PERIOD! Gary you have left a lot of negative reviews from your Google Profile that have negatively affected a lot of local small businesses. If you don't like our price, do not come here. I am curious as to why you did not choose the $1227 quote you were given. If our work was not done properly, or the level of service was not good, I can understand a negative google review, but one based on PRICE ONLY, without any other factors considered, I feel is unfair. I attempted to get hold of you over the phone to discuss in person, but you texted me and declined to speak to me.
- Glenwood Auto Service