The staff I dealt with at Glenwood were courteous and helpful. Their shuttle service is very convenient. Fees and costs were all well explained when I brought my car in for an engine flush and oil change. I had a less pleasant experience when I purchased a complete set of new summer tires. This was mid-winter and I was expecting that the tires would be installed when I came in to have my winter tires removed. I was a bit surprised that when I stopped by to pay for the tires I also ended up leaving with the tires. Glenwood did offer to store the tires, but for a fee. I found this a bit disagreeable as I had just purchased the tires from them. My invoice for the tires included a wheel alignment fee though this work could only be done when I had the tires installed. I called to dispute this and the staff were helpful in resolving the issue. I had a some questions about switching from conventional oil to synthetic and finding a good set of mid-range tires. I appreciate the time the staff spent answering my questions. Despite the frustrations mentioned earlier, I think I will be returning to Glenwood. I hope though that in the future things go more smoothly.
Matthew, thank you so much for leaving a google review on our business, and all the positive comments. I felt the need to reply and explain the less pleasant part of your experience that day. We do have a new Junior Service Advisor working at our front counter, and he was about two months into his new career on the date you were in to see us. Angus is still learning, and did give you incorrect information on the spring cost to have your summer tires put back on. When you come back in, in the spring there will not be a fee, because they are on their own set of rims. As for tire storage, we do feel the need to charge a fee, due the large cost involved to provide this service. There is the real estate to consider (the location the tires are stored at), the staff member required to organize and oversee the storage of over 400 sets of tires, and the 2nd staff member that puts the tires into storage, and retrieves them twice each year. Matthew, if you ever have any concerns, my door is always open if you ever feel the need to discuss in person Thank you, Robert Scott Glenwood Auto Service
- Glenwood Auto Service