Customer service unparalleled! 2hrs Out of town on a freezing December morning.....battery failure in BMW X5....had new very expensive battery installed by a battery dealer only to have the instrument pannel cluster to fail to operate when we restarted car. No internet help for this problem, called BMW dealer they had no specific cause or solution other than to bring it in. Called Glenwood auto. Explained problem over phone, was transferred to a technician who listened to the issue and was familiar with this not so common problem. Explained that the standard procedure of hooking up a electronics backup battery through diagnostic port on some European autos would blow a fuse. I used the manual to locate the pannel and fuse for the dash, indeed it was blown. A stop by a repair shop and a$1.37 for a fuse and everything worked again! I must thank the patient staff at Glenwood Auto for taking my calls and the professional staff for taking time trouble shooting over the phone! Free, friendly, knowledgeable advice saved my day. You have gained a new customer and will recommend your company to friends and family.