Excellent customer service from start to finish. The shuttle service is wonderful as are the drivers. The cleaning was very thorough, so expect your console and glove box to be cleaned out too. They don't put things back, which is great, as we all carry too much crap around anyway and this forces you to sift through a tidy bag of junk when time permits. The car itself was spotless from the carpet to the leather seats to the dash board! Like brand new! I even bought rubber floor mats to keep it clean in this mild, yet messy weather. It's worth the price. Best detail in the city!