Service is excellent. Here is why: -the estimates are always very close -attention at the front desk is immediate and friendly -rides to and back from the shop is always available -your record keeping is so great for those of us who do not keep this type of records -feel confident that you know my car/van -appointments are available next day or very soon I meant to give a 5 star rating, not a 4.5. My computer skills are not perfect. Lloyd