My fiancé (a young woman) scheduled her car for a service here asking if they could fix the leak in her oil pan. They asked her if there was anything else wrong with the vehicle and she offhandedly mentioned a few other problems with the car not knowing she'd be billed over $1000 for "diagnostics" on these problems we already knew about. I called them about this mistake in their bill and the man on the phone instantly became defensive about their charges saying that was their rate, despite us not even wanting them to check these problems. We are now out $1000 and feel like we've been robbed blind by this company. Be very wary of hidden charges they decide to tack onto your bill, or better yet, don't go here.
There is no way this story is accurate - please call and ask for Robert Scott so I can go over the details with you.
- Glenwood Auto Service