Came in on Tuesday to have tail light looked at. Mat took my information down and said he would call the next day and never did update me about a used part until today, August 10th when I phoned them back. He gave me an estimate of $530-550. I called Sunnyside Auto and Parr Auto, they gave me a quote of $400. They even told me how much labour was going to cost and how much the part was going to cost. I told Mat at Glenwood I need this done before August 12th and that was on Tuesday August 4th. It is August 10th and it will take 1-2 days to order part. This is frustrating because we do a long trip on Thursday. Poor communication and no accountability for mistake made.